FAQs

SHIPPING POLICY

-Do you offer a tracked delivery service šŸ“¦?

Yes,Ā all order will come with a tracking and I also get a receipt from delivery service once package is dropped off for you peace of mind and mine.

-Where do I ship to in thešŸŒ?

Ā I only ship to anywhere in the US that USPS, UPS or FEDEX allows me to.

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PRE-ORDERS

-How long do pre-orders take to arrivešŸ¤”?

Please allow a period of up to 4-weeksĀ (Worst case scenario)Ā for your pre-ordered item to arrive. The additional time is used to ensure each garment is perfectly crafted, checked and verify for qualityĀ & then shipped out to you.

-What if I change my mind after I've bought a pre-orderšŸ¤”?

Don't stress, you van cancel our order as long as it has not shipped yet, and/orĀ if you're still not happy with it once received, we will respect your decisionĀ to return and give you a couple options as how you can return the item or exchange for something in available in store.

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RETURNS & EXCHANGES

-How long is your returns window for an item I bought ā†©ļø?

If you've bought an item, received and kept it's original packaging - ifĀ within 14 daysĀ you've changed your mind, we will give a fullĀ (100%) refund.Ā You will be responsible for the return shipping costs.

-What if I want to return my item after the cut-off period for a full refund ?

I want you to love all of your purchases. If you're not happy & the item is still in itsĀ original condition & unworn,Ā I will offer you two options:Ā a)Ā an exchange for an item of the same value, b)Ā store credit for the amount of your purchase.

-What if the item I bought is faulty, can I get my money back?

In theĀ rareĀ -Ā & I mean rare - chance your item is faulty, which can be something that happens and we can miss, you can receive aĀ full refund (100% of your money). Simply provide a picture/video of the fault to our email address for us to review. We will even cover the shipping cost back to us too.

Note: A fault must be a manufacturer fault and the item must have arrived to you that way. If you have worn or tampered with the item in any way, we will not support your claim.

-How do I ship my order back to you šŸ”™?

To return your product please contact me via email to arrange a return postal address within the US. Please emailĀ carnageshock@gmail.com with all your informationĀ and order info.